MOVING FORWARD WITH CLARITY AND PURPOSE

About

Who are we and what do we provide?

I'm excited about offering a one-stop psychology and coaching hub for corporate executives, entrepreneurs, and high performing professionals, with busy demanding lives. The focus is on helping you navigate stress, workplace and business pressures, relationship concerns and major life transitions in ways that feel more sustainable and aligned with your values. Coaching and psychological care services are neurodiversity-affirming and LGBTQ+ inclusive.

Services are provided by Filomena Bruno, registered psychologist, who integrates counselling, coaching and an add-on service, Gottman-informed couples work. Her approach is evidence-based, reflective and practical, with an emphasis on small, workable changes that fit each person’s context rather than one-size-fits-all solutions. Key modalities used, draw upon current practices in Positive Psychology, Coaching Psychology, Applied Neuroscience and Brain Health, and Cognitive Behavioural Strategies.

Most appointments are offered via secure telehealth such as Zoom or Psychology Today. Whether you are seeking to explore more clearly about areas in your work and leadership, address non-acute mental health and wellness challenges, or to strengthen your relationships, Filomena aims to work collaboratively with you to clarify your big goal(s) and help you create a structured pathway to achieve these.

Filomena is a Registered Psychologist with the Psychology Board of Australia (AHPRA). She has over 30 years of experience, working mostly in private practice, with additional experience in private and government sectors, supporting adult clients from a range of backgrounds and cultures.

In the last decade, she has worked primarily with corporate executives, business owners and high performing professionals. Filomena provides private, and mostly online, coaching & counselling and services as a registered psychologist, and within her professional scope of practice.

She also works interchangeably under her registered business name MIND UR BIZNESS. The practice and website have evolved over time, previously known as Mena B Global (menabglobal.com) and The Better Living Centre.

Her current work focuses on:

  • workplace and business pressures

  • major life transitions and adjustments

  • navigating the realities of entrepreneurial life

  • stress, overwhelm and burnout

  • relationship and communication concerns

Filomena works collaboratively with clients one to one and with small to medium groups. This can include corporate mental health and wellbeing training for teams, as well as personal growth programs for individuals and groups. Most services are delivered online, with some face to face options where appropriate. She is available as a keynote speaker for your organisation.

Who Filomena works with and where

Filomena primarily works with:

  • company executives, entrepreneurial business owners and high performing professionals

  • small workplace groups or teams, both with private enterprise and government personnel

She is registered as a psychologist in Australia and her services are provided under Australian law and professional standards.

Filomena generally works with clients who are located in Australia at the time of sessions. In some circumstances, she may also work with Australian citizens or residents who are temporarily living or travelling overseas, provided this is consistent with professional guidelines, local laws and her professional indemnity insurance.

Due to insurance restrictions, Filomena is unable to provide services to clients who are located in the United States. If a potential client is unsure whether Filomena can see them based on their location, they are welcome to ask before booking.

How Filomena works

Filomena’s approach is:

  • Collaborative – she works together with clients to clarify what matters to them and what they are hoping for.

  • Evidence informed – she draws on established psychological and coaching approaches, adapted to each person’s circumstances.

  • Reflective and practical – there is space to understand patterns and history, and also to identify steps that can be taken in everyday life.

Her work may involve:

  • helping clients understand patterns in thoughts, feelings and behaviour

  • exploring how past experiences may be affecting the present

  • clarifying values, boundaries and priorities

  • learning and practising coping strategies or new responses

  • reflecting on progress and adjusting goals over time, incorporating self-report evidence-based assessments.

Filomena aims to check in regularly about what is and is not helpful, and to support clients in making informed choices about their care. If a client’s needs fall outside Filomena’s scope of practice, or she believes they would be better supported by a different practitioner or service, she will discuss this with them and, where possible, provide suggestions or referrals.

Coaching and psychology services

At MIND UR BIZNESS, coaching and psychology sessions all sit within the same ethical and professional framework, because they are provided by a Registered Psychologist.

Broadly:

  • Counselling / psychology sessions often focus on emotional distress, mental health concerns and the impact of life events. They may involve more therapeutic exploration of patterns and experiences over time.

  • Coaching typically focuses on personal and professional development, goal setting, business or career challenges. See the Coaching page for more details.

There can be overlap between these areas. Some clients move between more counselling-focused and more coaching-focused work as their needs change. Filomena discusses what clients are looking for and works with them to agree on the primary focus of their work together.

Service Agreement and informed consent

Before beginning ongoing work together, clients are asked to review and sign a Service Agreement.

This document explains:

  • the type of service being offered (for example, counselling, coaching, telehealth, couples work)

  • fees, rebates (where applicable) and cancellation arrangements

  • how client information is collected, stored and used

  • the legal and ethical limits of confidentiality

  • telehealth arrangements, if sessions are held online

Clients have an opportunity to read the agreement, ask questions and decide whether they wish to proceed before signing. Informed consent is an ongoing process, so clients are welcome to raise questions about the service at any time.

All services at Mindurbizness, including coaching and mentoring, are provided within this framework.

Confidentiality and its limits

What clients talk about in sessions is treated with care and respect. As a psychologist, Filomena is required to protect client privacy and keep information confidential, except in certain situations where she may be required or permitted by law or by professional standards to share information.

Situations where information may need to be shared can include, for example:

  • serious concerns about a client’s safety or the safety of someone else

  • concerns about abuse, neglect or exploitation

  • when information is required by a court or otherwise authorised by law

  • when sharing limited information is necessary to obtain professional supervision or advice, while protecting client identity as much as possible

The specific details are outlined in the Service Agreement and can be discussed with clients. Wherever possible, Filomena will talk with clients about any need to share information, unless doing so would increase risk.

If clients are attending couples sessions, Filomena will also discuss how information is handled when two people are attending together and what happens if one person contacts her separately.

Telehealth

Most session are offered via secure video telehealth, or by phone if preferred.

Telehealth may be suitable for clients who:

  • live at a distance

  • have limited time to travel

  • prefer the comfort or privacy of their own space

Before starting telehealth, Filomena will discuss:

  • practical requirements (technology, internet connection, a private space, backup phone contact)

  • what to do if there are technical difficulties

  • how safety and confidentiality are managed when she and the client are not in the same room

  • any limits of telehealth that may be relevant to the client’s situation

Telehealth sessions are subject to the same ethical and confidentiality standards as in person sessions.

Telehealth is generally available to clients who are in Australia, and in some cases to Australian clients who are temporarily overseas. Filomena is not able to see clients who are located in the United States or Canada due to insurance restrictions.

Fees, cancellations and records

Fees, rebates and funded sessions

Current fees, the cancellation policy and information about possible rebates or funding options are outlined in the Service Agreement and can be discussed when clients enquire or book.

Depending on a client’s circumstances and the type of referral, some sessions may be eligible for:

  • Medicare rebates (with an appropriate referral and plan from a GP, psychiatrist or paediatrician)

  • WorkCover or third party insurer funding for accepted claims, where psychological treatment has been approved

  • Department of Veterans’ Affairs (DVA) funding where an appropriate DVA referral and approval are in place

  • Employer funded sessions, such as through an EAP equivalent like Unmind, where sessions are paid for by the employer

  • NDIS funding for eligible participants with a current NDIS plan that includes appropriate funding for psychology supports

Eligibility for rebates or funded sessions depends on a range of factors, including referral type, diagnosis or claim status, the conditions of the funding body and current legislation or policy. Filomena can provide general information about possible options, and clients may also need to confirm details with their GP, insurer, NDIS planner or employer.

Emergencies and crisis support

MIND UR BIZNESS is not a crisis or emergency service and may not be able to offer immediate or after-hours support.

If a person is in crisis, at imminent risk of harm, or needs urgent assistance, they are encouraged to contact:

  • emergency services in their area, and/or

  • a crisis support line such as Lifeline on 13 11 14 (in Australia), or another service relevant to their location

Clients are welcome to contact the practice to arrange a follow up appointment, but urgent safety concerns are best handled by services designed for immediate response.

Next steps

If someone would like to explore working with Filomena, they can:

  • Book an initial 50 minute counselling | telehealth session

  • Book your first Coaching session. Please contact us about session packages. A 12-week Coaching Program for Leaders is available by invitation only. Visit the Coaching Page to  book your complimentary 30-minute Clarity Call and explore what is the best fit for your needs.

  • Get in touch via the contact form to ask questions, discuss suitability, or enquire about team group workshops.